Digital Agency is looking for Social Moderation manager to lead the moderation department, the candidate should build, manage, develop the team, the candidate should have more than 5 years’ experience in customer service and user replies, the main department responsibility is to answer all the fans questions and comments for our clients social pages, Response time and KPI should be meet. Leading Team of social media moderators 24/7 3 shifts. Ensuring humanize the replies. Ensure best response time and meet the response KPI's. Analyze the situation of each account and suggest improvement and plans. Provide moderator team with need Human resources and crisis resource plan. Ensure best response time and meet the response KPI's. Train the team and develop their answering skills. Ensuring the moderation process is working 100% all the time. Hiring shifts supervisors.
from Wuzzuf All Jobs http://bit.ly/1qe4STm
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