Oversee end-user services, including help desk and technical support services Manage direct reports, both local and in remote locations Review and analyze the effectiveness and efficiency of end-user services Maintain high availability of network resources including ERP and email Work with stakeholders to define business and systems requirements for new technology implementations Develop business case justifications and cost/benefit analysis for I.T. spending and initiatives Participate in the development and implementation of I.T. policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provisioning Establish I.T. Standards as they relate to Infrastructure; enforce I.T. and organizational standards Benchmark, analyze report on, and make recommendations for the improvement of the IS infrastructure and IS systems. Negotiate and administer vendor and consultant contracts and service agreements Practice asset management for I.T. hardware and software/licenses Work with technology vendors to investigate and implement new technologies and techniques Work with a help desk ticketing system to log and track support requests
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