Be the primary contact/advisor for client and support staff on all escalation initiations. Handle telephone and deal promptly, efficiently and with empathy to ensure a positive experience for our clients and support staff. Co-ordinate all consumable calls and deal with them promptly. Review supplies and service performance in conjunction with service matrix. Give Online support to customers over the phone to solve both Software and hardware problems Provide First aid repair assistance for in house machines Use Help Desk (HD) and Remote assistance available tools to maximize the work efficiency Support call receivers team in answering calls to speed up the call queue answering
from Wuzzuf All Jobs http://bit.ly/2GEUKNd
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