Deliver prompt and professional solutions for customer inquires via phone, email,online chat etc. Research, prioritize and resolve customer issues in timely and accurate manner. Maintain documentation of customer inquiries and responses for future reference. Handle dissatisfied customers in a polite and professional fashion. Track and follow-up all customer requests in a timely manner. Maintain broad knowledge of all company products, services and promotions. Identify and implement new process plan to improve customer support service. Maintaining a positive, empathetic and professional attitude toward customers at all times. Communicating with customers through various channels. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives.
from Wuzzuf All Jobs http://bit.ly/2IDzrwf
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