Monitoring Agent

Monitoring ATMs and Communication status through different available utilities 24*7. Filter the Gasper and whats up and report the FLA with the last errors once the error appear through mail. Open calls with our ATMs Vendors (NCR and RAYA) with the errors that need Engineers. Send mails with every down ATM and Create ticket (with Logs) on Service manager Application and close them once the ATM up. Dispatching the FLA Technicians till solving the sent errors. Checking the ATMs that need to be replenished and send them in Daily sheet with specific amount of every ATM through e-mail to the CIT (Speed & AMANCO) according to the pressure of every ATM. Dispatching the CIT technicians till replenishing the requested ATMs. Check the ATMs counters and send the ATMs that need to be replenished to the CIT through mail to be replenished the next day. Updating the replenishment sheet Daily with the replenished ATMs. Revise the cash replenishment levels after replenishment with cash replenishment sheet. Create ticket (with Logs) on Service Manager Application with every error sent to FLA. Monthly Cash forecasting for the ATMs and request the cash according to monthly plan. Cutting the ATMs journal daily and send it to the back office team. Support the back office team’s if they faced any problem with the journal or the ATMs. Monitoring all e-finance transactions (CMS and 123) and report if we faced any problems. Monitoring the CPCs through whats up application. Send daily Handover at the end of every shift with the postponed errors and down ATMs. Monitoring the ATMs lines and send mails with the down lines(Te-Data , Raya and Link) and open tickets on service Manager and follow till the lines up and close them on Service Manager once finished. Monitoring the remote sites , Branches , fuel stations and Depots through whats up application. Support the call center team by receiving the daily retracted cards report and send the FLA to deliver the cards the site’s manager.

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