Receiving & delivering Samsung HHP to & from courier & customers. Receive customer calls inquiring about their handsets or any other product. Analyze what the customer says, they want and need then record it in the receipt in details. Using knowledge of products or services as well as great customer service skills, customer care addresses issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Calling customers for approval or refuse or the pending time. Maintain close cooperation with QC & Repair team. Checking the devices fault status and writing them accurately on the receipt. Input receiving devices information on GSPN and checking the status on the system ( approved, waiting, pending, repaired…….) Assuring serving customers and dealing with their complains in the most professional attitude to achieved superior quality service standards.
from Wuzzuf All Jobs http://bit.ly/2pUpDrF
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