Customer Service Specialist

Perform and supervise front office activities, such as greeting visitors, photocopying, faxing, processing outgoing and incoming mail, routing and screening all incoming calls, and distributing messages to appropriate dep., Respond to the required explanations of the requested applicants calls in a courteous and professional manner about certification process, complaint, appeal and all information needed, Send, deliver and taking over the application and attached documents received from the requested applicants, efficiently and accurately, Answer incoming customer calls in a courteous and professional manner, Respond to and investigate customer inquiries, concerns and issues via phone and email in a timely and courteous manner and document all actions and responses. Presenting the incoming persons, letters, fax, mail or documents to the HEIACert manager(s). Assist the Head of HEIACert and HEIACert Administrative office to follow up the marketing plan and sending services provided of HEIACert activities to the target parties, Assist the HEIACert financial office about applicant’s payment status of the invoices. Assist the HEIACert Quality Manager to send and follow up customer satisfaction survey. To provide verbal and written reports as may be required by the HEIACert Manager(s). To be committed to and work in accordance with the HEIACert policies and procedures. Such other appropriate duties as may be required from the HEIACert from time to time.

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