Responsible for following the operational standards and settings Responsible for following the operational policies and procedures Responsible for system handbook development and maintenance Reduce manual intervention and increase productivity of technical teams Housekeep of the OSS/BSS systems to ensure that their performance is within specifications and fully optimised Manage and obtain approval for all changes for the platform, ensuring full communication internally and customer base Responsible for producing user guides/work instructions, if needed Assist with management requests and development requests through the change process Work in collaboration with IT engineering and testing teams for application development Business owner to support system integration and UAT for system changes or upgrades Carry out configuration management on the oss/bss systems to ensure that the systems is running efficiently and the end user experience is optimized for the operation and maintenance of the IP networks
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