Reviewing daily & weekly reports of collected data to determine the level of customer care agents' achievements. Monitoring the team’s performance and ensures customers are satisfied. Supporting the team by showing them how to perform the tasks. Handling major incidents that cannot be resolved by agents Plans, prepares, and devises work schedules, according to workloads and new projects. Train agents on how to adequately address problem over the phone and how to write correspondence Rewarding and disciplining employees by appraising their performance
from Wuzzuf All Jobs http://bit.ly/2pC66ZN
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