Communicate sales plans and targets to the Shop/Department team Monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected
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