Quality Coach (Spanish & Italian)

Floor managementBeing Responsible for queue management to achieve Account Service LevelsBeing Responsible for schedule adherence in relation to Breaks and LunchesTeam Motivation - Developing teamwork and Job ownership across the accountMonitoring calls and providing feedbackLeasing with the Quality Monitor and the supervisor to identify training needs Operational DutiesEscalating cases to Client contactTaking Calls & Escalated Team Lead CallsTaking client escalated callsProvide feedback on problem status to customers

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