Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the software/Hardware offered by the company.Advises customers on technical matters and recommends appropriate c configurations.Provide technical support after merchandise is purchased.Construct sales pitches and presentations.Travel to areas where needs are projected.Stay abreast of market trends.Assist with the company helpline.Serve as a customer service rep for customers who have questions or difficulties.Demonstrate product features before a sale.Respond to pre-qualification questionnaire or informationNegotiate a commercial agreement.Help customers maximize the use of software features.Advise on appropriate user training.Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.Maintain awareness and keep abreast of constantly changing software/hardware systems and peripherals.
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