Adopt the company’s values and Customer Care Policy (Specified in CC Policy handbook) Contact customers Entry Level (Call Center) Mid Level (Live Chatting, Ticketing System, Portal support section) Open a ticket for a customer via the Ticketing System Send a feedback Survey to the customers. Will be responsible to update all materials that uploaded to the Knowledge Base. Receive and follow up all kinds of tickets from the customers (Entry and Mid levels) Handle the tickets as a first level support (Complains, suggestions, and inquiries) Escalate all the unsolved tickets to the Help Desk Specialist Re-contact the customers via the CC channels to assure the satisfaction
from Wuzzuf All Jobs http://bit.ly/2og4jc3
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