meeting guests at the airport; escorting guests to their accommodation; organising and hosting welcome meetings (sometimes for up to 200 people); responding to clients' queries (this may involve being on duty for set times each day); handling client issues, such as: lost luggage or passports; allegations of theft or other crimes; problems with rooms; health problems, injuries or even deaths; dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions; resolving any conflict with or between clients; establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies; maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions; accompanying customers on excursions and acting as a guide; organising and supervising children's activities and ensuring they are in a safe environment; taking part in and organising daytime and evening entertainment; checking hotel standards and safety procedures; completing risk assessments and health and safety checks; keeping basic accounts and records and writing reports; assisting in the support and training of new holiday representatives.
from Wuzzuf All Jobs http://bit.ly/2nr8mlq
No comments:
Post a Comment