Customer care officer who will be in Lava service centre to handle all customers with different inquiries with company regulations. Give answers for both product and service questions to customer . Make basic Mobile troubleshooting , suggesting Info. receive the devices from customer and deliver to them after being finished. Deal with Lava Portals , Systems , and should be team . Work with customer service team to ensure proper customer service is being delivered. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls
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