Provides statistical and performance feedback and coaching on a regular basis to each team member. Deal directly with customers either by telephone or e-mail providing help and advice to customers using your organization’s services Analyzing statistics or other data to determine the level of customer service your organization is providing. Handle and resolve customer complaints Respond promptly to customer inquiries Provide feedback on the efficiency of the customer service process Applying new procedures, policies and standards for your organization to enhance process effectiveness. Initiate customer activities reports & keep records of customer interactions and transactions.
from Wuzzuf All Jobs http://bit.ly/2oyhLbd
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