Shura Solutions is searching for highly skilled software developers to join its telecom based projects. Junior Exchange System Administrator Systems Administrator will perform on shift to troubleshoot, monitor, and maintain. Exchange 2010/2013, Lync 2010, Live Communications Server, and various backup solutions to include Avamar, SnapProtect, and Fast Back. Additional duties may include standard change to Major Incident Management and standardized system deployments. Description of Duties: Provide a timely response to incidents and service requests received in ticketing system adhering to established performance metrics/service level agreements (SLAs). Focus on system monitoring for sustained periods, actively mitigating threats to service availability. Provide Incident resolution for systems errors related to email, instant messaging, and backup solutions. Complete standardized changes as scheduled. Manage major incidents by reporting and escalating according to documented guidelines. Document and report all service interruptions. Reply to all communications related to email, instant messaging, and backup systems errors in a timely manner. Resolve and document ticket escalations received from junior staff members.
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