The individual is responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products. Daily:- Maximize equipment up-time through timely response and effective and efficient repair with selective customers training to ensure high levels of customer satisfaction. Troubleshooting and thinking independently. Field maintenance visits and maintaining a superior customer support. Complete all administrative aspects of the job on time and error-free. Provide accurate feedback with call close information, parts usage reporting and customer meter readings. Analyze customer needs, recognize business opportunities, and influence sales volume growth. Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional. Conduct written and verbal communication, read and comprehend technical information. Weekly:- Report about the revenue entered through (spare parts claim, labor & consumables) Report about service contracts sales achievements. Meeting with service coordinator to discuss requirements and achievements. Report of Service contracts opportunities and Sales leads. Ensuring that all office equipment properly working. Monthly:- Compile weekly reports and send a full monthly report Monitoring and being aware of monthly performance. Attending Monthly one to one
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