Manages the daily activities of parcels in a distribution center all over Egypt governorates. Implements procedures to improve quality, productivity and efficiency of workflow. Ensures shipments are delivered in a timely manner. Develops operational strategies according to continuous monitoring of market dynamics. Sets objectives for the operations team and facilitates the achievement of these objectives in light of company goals. Analyses data to assess performance and implement improvements. Handle returns and refusals. Answering inquiries in person, by phone and on e-mail. Make outbound follow-up calls to meet customer satisfaction. Issue reports and follow-up on result.
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