About the Job JELECOM is expanding and servicing our Trainees and Training seekers with quality is one of the pillars to achieve our goal Job duties and responsibilities : The role will include but not limited the following tasks: Highlighting the major quality issues and recommends the workaround to maintain employer satisfaction. Monitoring and reporting non-adherence to the quality process. Contribute to improving quality processes in all company department. Prepare reports to communicate outcomes of quality activities. Investigate customer complaints and determine the best course of actions needed Improve customer satisfaction and reduce customer churn. Introduce more and better KPIs and metrics to monitor quality. Coaching team members
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