The Service Coordinator needs to maximize the effectiveness of the Service Department by producing high quality leads and working as a team towards agreed set targets and profitability goals. Provide a high level of customer service support by ensuring all queries are responded to in an efficient, professional and timely manner. The following need to be fulfilled accordingly:- Technicians visits scheduling and planning on daily basis (Checking and Replying daily e-mails). Responsible for technical department response time and customer satisfaction. Follow up and sending reminders to clients for the provision of services. Field visit for potential accounts to offer a service contract and maintaining a superior customer support. Spare parts stock & prices including labor fees. Ensuring that Claims are properly entered on the system. Before leaving office need to follow up with the Technicians if they require any support. Perform tasks as per direct manager’s instructions
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