IT HelpDesk

Experience with Windows 10, 7, Mac OS, iPads. Androids and iPhones.  Identify, diagnose, and resolve technical support.  Provide onsite and remote help desk support to end users.  Diagnoses and resolves end-user software, hardware, Network printer, e-mail, internet problems.  Track, update, and maintain helpdesk tickets using internal helpdesk software.  Delivers, tags, sets up, and assists in the configuration of end-user PC desktop / laptop hardware, software, and peripherals.  Performs minor hardware repair for equipment that is not covered by third-party vendor maintenance agreements.  Perform additional duties as requested.  experience with Active Directory.  Experience with Microsoft office 2010, 2016.  Maintain configurations of laptops according to established requirements.  Understanding of networking concepts, including LAN/WAN topology.  Thorough knowledge of troubleshooting outlook and email issues.  Troubleshooting ERP (SAP Business one) installation (Preferred).

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