Repair and give support for mainframes and servers, enterprise storage and tape libraries. Coordinate with the other Engineering disciplines, client and vendors. Assists in development and evaluation of team KPIs for assigned technical staff. Maintains and shares a comprehensive knowledge of the product, processes and test requirements and applies it to projects. Develop and maintain all product material cost estimates for assigned projects. Review and approve all test results to ensure they meet all technical requirements. Contributing to the maintenance and development of the technical competence of the Engineers through staff training. Discuss and resolve technical issues with other technical staff as necessary. Ensuring that work carried out by the Engineering Team is executed in such a way as to comply with the Quality Management System. Travel to and from customer locations, documenting work activity and maintaining administrative paperwork. Perform any assigned tasks related to the work.
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