Customer Retention -Internship

GENERAL RESPONSIBILITIES: The Handaz Customer Retention Department is responsible for keeping Handaz’s existing customer relationships. Under general supervision, this intern will be responsible for auditing conversations of the retention department, pulling and analyzing reports and identifying opportunities for improvement. The focus will be on getting “inside the data” and translating to actionable steps which are shared with department management. This position will gain the experience of real world data gathering, analysis, and seeing potential business changes as a result. This person may also assist with other projects as required. SPECIFIC RESPONSIBILITIES: Analyze company data. Identify trends, review metrics, monitor/observe calls, and work closely with other departments as necessary to gain pertinent information. Give suggestions on findings to Management in weekly meetings. Develop presentations as necessary. Reporting on time and representation Handaz in a professional manner at all times. Performs other duties as assigned. Application Deadline: 15/6/2017 Internship Start date: 1/7/2017 Duration: 3 Months

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