Store Team Leader

§ Achieve the team’s assigned strategic targets. § Motivate staff members to up-sell and cross-sell company products & services. § Increase the revenue in addition to margins. § Develop team member’s performance throw company standards. § Ensure appropriate service is constantly given to all customers. § Effective customers’ complaints handling and decrease them month over month. § Improve store visit report result. § Ensure proper internal and interdepartmental communication. § Handling variance reports and taking corrective and preventive actions. § Handling the cash end of day processes and delivering. § Adherence to all cash operation policies & procedures. § Financial disputes process § Manage and develop team’s performance. § Update store’s communication messages. § Provide support, guidance and solutions to the team. § Consistent feedback in all directions. § Setting a development plan for each staff member. § Recognize the team’s efforts. § Performing monthly staff observation. § Ensure effective daily briefing. ( If Needed ) § Performing coaching sessions. § Performing monthly one on one to team members. § Ensure that company culture are properly communicated & put in action. § Ensure proper handling of opening and closing procedures. § Ensure efficient and smooth day to day operations. § Ensure the team’s adherence to company’s policies and procedures. § Ensure accurate and updated filing system. § Proper team’s scheduling. § Communicate daily reports and correspondences to managers. § Cost efficiency and effectiveness implementation. § Delivery of all the assigned tasks on time. § Maintain store’s look and feel (maintenance, cleanliness, displays, etc…)

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