Maintenance Operations Management Customer Call resolution as per defined SLA Company Process adherence at Maintenance Center Availability monies in spare for seamless billing of parts Maintain MSL of Spare parts at maintenance center Work - ways planning and adherence Partner Life Cycle Management Real Good maintenance partner appointment as per blue print plan Maintenance Partner Relationship Management Resolving maintenance partner issues related to customer service, claim settlement etc. Implementing Maintenance Partner Engagement program Ensuring Product Knowledge / repair skill improvement for Maintenance Partner Technician Smooth Separation of Maintenance Partner ensuring all issues are well settled before separation without impacting customer service Maintenance Asset Management Ensuring Smooth Recovery Process of defective spares from “Authorize Maintenance Partner” Spare Part reconciliation at partner level every month Repair Skill Enhancement of Technician Download new product Information to Technician Provide repair Skill know-How to repair technician Customer Service Performance Management Root Cause Analysis of Customer-Service–Performance parameters and corrective action planning, implementation and control To report quality failures with respect to the company’s products to the quality control team for immediate corrective actions Identify and resolve gaps in customer service (impacting customer TAT, Maintenance Cost, Repair Quality)
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