As Telecom consultant, you will participate in projects at a Large Telecom Operator (data and voice convergence) in Egypt as a technology expert in the end-to-end Huawei OCS domain responsible for the operation of the Huawei CBS (Converged Billing System) component. The CBS component provides convergent charging capabilities such as: prepaid/postpaid convergent, voice service/data service convergent, multi-network convergent rating.. Job Duties and Responsibilities You participate in the complete E2E operations process – Support the commissioning and installation of customer projects – Manage and maintain the infrastructure. – Experience with both preventive and corrective maintenance. – Receive and coordinate customer complaints. – Strong troubleshooting competences, – Support a strong Product Vendor relationship and communication with other internal departments. – Analyze a new release and prepare the integration/migration of the new functionality. – Perform tests and report on the status. – Write and track error reports in your functional area. – Contribute to the development of Standard Operation Procedures (SOPs) documents. – Deliver training to end users in support of use of the application, or upgrades, and enhancements. – Perform any additional operational tasks that are up-coming during the operations. – Defines the overall product & service portfolio for Mobile Commerce Services
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