Ensure the processing customers’ booking requests in less than 24 hours Obtain customer and property related information within the 24 hour SLA after the request has been handed over by the sales team Provide customers with all required information related to the company services and pricing Give property recommendations to be a driver for customer’s satisfaction and Loyalty. Follow up on all customers related issues and provide timely feedback to all customers. Resolve customer problems and requests in a highly professional manner. Document and escalate all website technical and trouble shooting related issues. Work as part of a team to ensure offering world-class Customer Service at all times. Accuracy in handling all assigned tasks. Discipline, attendance and punctuality. Keep records of customer interactions, inquiries, comments, transactions, complaints and actions taken Provide feedback on the efficiency of the customer service process Key performance indicators: Processing Rental Bookings in less than 24 hours Obtaining customer and property related information in less than 24 hours after being handed over by Sales Demonstration of professionalism, enthusiasm and high work ethic in handling customer requests
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