Installing and configuring computer hardware operating systems and applications Monitoring and maintaining computer systems and networks Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues Troubleshooting system and network problems and diagnosing and solving hardware or software faults Replacing parts as required Providing support, including procedural documentation and relevant reports Following diagrams and written instructions to repair a fault or set up a system Supporting the roll-out of new applications. Setting up new users' accounts and profiles and dealing with password issues Working continuously on a task until completion (or referral to third parties, if appropriate). Prioritizing and managing many open cases at one time Testing and evaluating new technology
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