Serve as the first point of contact for Users seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the User through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update User status and information Pass on any feedback or suggestions by Users to the appropriate internal team Identify and suggest possible improvements on procedures
from Wuzzuf All Jobs http://bit.ly/2vl0Gsh
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