Maintain and support internal enterprise systems including switches, routers, servers, SANs, NAS, Cameras, and mobiles systems. Complete assigned IT projects to further the PICO Systems IT. Repair and/or provide technical advice on the workings of all computers and other hardware. Configure new servers and PCs appropriately as required. Perform special projects as assigned. Provide routine hardware support for company employees and top management in-house computers, telephone systems, home automation network, mobile and other communication IT equipment. Participate in a weekly on-call with other personnel for weekend support remotely. Must be willing to participate in and pass the company’s pre-employment screening process including a background investigation, Medical detection. Must be able to meet and continue to renewal all licensing requirements for all apps. Must be able to meet client background and suitability screening when required to access client’s data and/or site. All other duties as reasonably assigned. Based on the requirements of the contracts being serviced out of a particular office. Bachelor’s Degree with a concentration in Computer Science, Information Technology or Management Information Systems or equivalent. MCSE or MCSA certification and a plus. Experience with program design, hardware maintenance, operating systems, local and wide area networking. Knowledge of Microsoft computer networks and systems. Knowledge of VMware virtualization and Storage Area Networks. Broad knowledge of personal computers at the laptop and desktop level. Working knowledge of various communications protocols and hardware, i.e. Ethernet, TCP/IP, switches, routers. Good documentation/technical writing skills. Ability to interface and communicate with employees and Teamwork in a clear and professional manner. Available to work extra hours and during non-business hours as needed.
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