Job Description: Customer Feedback Surveys Lead new customer feedback survey through a team of call center executives Analyze findings from customer feedback survey and share with stakeholders Price Control Audit Manage and own price control audits for complaints raised from various touch points Coordinate with sales team to manage the field audit process through the help of Mystery Shoppers Ensuring training of Mystery Shoppers through DOM’s on a regular basis Ensuring Penalty enforcement by sales team on audit defaults Timely release of dashboards to update all stakeholders on status of complaints
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