Senior Customer Service Specialist

Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle product and service inquiries Set up new customer accounts including all the details of the customers to organize the workflow of other departments. Manage customers’ accounts, keep records of customer interactions and transactions record details of inquiries, comments and complaints Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company. Continuously evaluate and identify opportunities to drive customer service process improvements that positively impact the customer’s experience. Responsible for compiling and generating reports as they relate to customer service surveys.

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