We have an opening in our Egypt branch for a proactive, customer-focused, customer implementation and tech support specialist and technical support manager who can contribute to our Company vision We are a company specializing in the production accounting and administrative software and web design. The selected candidate will be a motivated self-starter with very strong technical troubleshooting and Installation of software and remote technical support using the contact programs remotely using TeamViewer for our customers with all the services to our customers skills, strong communication skills and attention to detail, can manage time effectively, solve our customer’s challenges and thrive in a demanding environment. Working Hours: 12:00 PM - 10:00 PM & 6 days a week Responsibilities: Providing technical and product support to internal and external customers via the telephone and remote online sessions. Troubleshooting to determine root cause and documenting solutions Communicating solutions to customers Assist with managing internal office network and desktops. Performing follow up calls on new customers to schedule for the online training and software installation. Frequent communication between Customers, Sales Representatives, and the 360 Lab team. Resolve customer issues and inquiries promptly with high customer satisfaction. Assist customers with Software installation and updates via remote log ins. Document activities in CRM systems. Perform other related duties as assigned, including special projects. It will be an indoor and outdoor work
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