Key Responsibilities Handle day-today Visa Applications in compliance with Standard Operations Procedures –greeting customers, supporting completion and checking of applications, obtaining biometric data and other documentation Following an established and defined filing and administration process, guided by a computer-based system Ensure engagement with applicants provides a first-class service, and positive customer experience Flag to VAC Management/Supervision applications that may give rise to concern Handle customer complaints an assertively, and efficiently Handle problem customers assertively and diplomatically Support the provision of healthy and safe working environment through good personal and team practices Support VAC initiatives to support the ongoing improvement of business performance Support colleagues to develop and implement continuous improvement initiatives Support colleagues through advice and mentoring, and promoting best practice, sharing information and encouraging team spirit
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