Application Admin

Position Summary: The Application Administrator has primary responsibility for ensuring business applications are available and performing optimally for our organization. This requires a team member to have a solid understanding of the application, organizational use, and the underlining technologies along with various inputs and outputs. This team member would proactively coordinate with other infrastructure teams to effectively respond to technical hardware and software problems utilizing a variety of tools and methods. The ideal candidate has excellent communication skills to facilitate organizational and technical needs. Essential Job Duties Provide business application liaison coordination between multiple technical, business, and vendor in support of organizational needs Perform Application Administrator duties for assigned applications (Such as user creation and permissions setting, .. etc.). Support Users on complex technical issues including problems related to business applications Investigate and resolve application functionality issues and provide support and troubleshooting for multiple applications Recommendations and oversight of operational maintenance, administration, daily monitoring, Service / Operation Level Agreement, performance, capacity, and troubleshooting of business applications Ensure application knowledge and associated documentation is updated to facilitate service support for business applications Coordinate with technical teams the delivery and packaging of applications to users for business applications Understand, investigate, monitor, and aid in resolution of integration touchpoints Participate internal Application implementations, upgrades, test and retirements Participate in the planning and testing for disaster recovery and business continuity activities Participate in End user training Delivery “including one-to-one Training” Stay current on industry trends and technology features Adhere to solid security technology practices Provide On Call support when required Other duties as assigned

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