Deliver/Exceed weekly, monthly results and presents quarterly status to internal and external teams. Regularly evaluate quality of content, managing external content creation, editorial and strategy resources. Identify new opportunities from within existing accounts, partnering with the Business Development team to aid in increasing revenue ensuring maximum from our services. Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems. Manage multiple accounts; develop positive working relationships with all customer touch points Drive client retention, renewals, upsells and client satisfaction Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign Prepare campaign insights reporting, including analysis and research Think strategically about the customer’s business and the portfolio fit to develop value based opportunities. Develop a qualified pipeline across the product portfolio that will meet/exceed annual Revenue, new business and margin targets Provide input on new processes and workflows as needed Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight Skilled in systematic and effective use of sales tools and consultative sales methodology.
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