Review all customers’ complaints on the system received via call centre. Identify the complaints types to make the necessary actions. Communicate with the customer max 2 hours after receiving his/ her complaints to resolve the complaint. Coordinate with the relative parties to set action plans. Determine the suitable time with the customer in case the carrier company delayed the delivery. Follow up the history of the defected devices/ machines/ items for the customer in case of repeated break downs. Generate daily reports for the active and closed complaints on the system. Review the daily reports from call centers including ;( Sales Volume & Complaints reports). Ensure all invoices are handled to the customer.
from Wuzzuf All Jobs http://bit.ly/2g1JLkI
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