Our Client : One of the Largest Multinational Contact Centers in Egypt Job description Lead the Call Center recruiting team across sites/states and oversee all functions and processes from start to finish ensuring a high level of consistency. Provide recruiters and support positions expert level consultation, guidance and direction in recruitment practices, strategy, and compliance standards. Evaluate market conditions and ensure candidate inventory population stays at appropriate levels to accommodate anticipated demand during “In Cycle” months of business. Proactively strategizes alternative solutions and/or new ideas for sourcing which may include a social media recruitment strategy Collaborates closely with Call Center Leaders and HR Business Partners to ensure consistency of recruiting processes and practices. Develop and build recruiting resources, relationships, and networking activities to attract qualified employees interested in part-time/seasonal positions (Call Center outbound phone reps) and full-time support staff positions. Ensures all recruitment and sourcing strategies to ensure diverse applicant pools are in accordance with an overall diversity recruitment strategy and aligned to the larger Talent Acquisition organization. Manage job fair schedule, networking events and community outreach which includes veterans, diversity, and disability candidate's providers while promoting Nielsen in the local community Stays current with effective sourcing and recruiting practices and work with recruiting teams to positively affect cost, quality, and cycle time including innovative sourcing strategies. Supervision of the day-to-day operations for recruitment and sourcing, including regular coaching and development. Maintain all documentation, tracking of metrics, and recruiting reporting for the call center business.
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