Manage large amounts of inbound and outbound calls in a timely manner. Handle various customers’ requests, inquiries and questions. Build sustainable relationships and engage customers by taking the extra mile. Create an accurate profile for new and existing customer’s data on Auto-line. Handle customer’s complaints before filing/registering them to the customer care department. Conducting welcome calls to greet new customers & confirm their data in addition to checking on customer’s satisfaction during closing deal process. Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company. Ask questions to understand customers’ inquiries and close sales. Direct prospects to the field sales team when needed Report day to day call records and breakdown to team leader for consolidation. Keep records of all conversations in our call center database in a comprehensive way. Meet personal/team qualitative and quantitative targets. Meet quality assurance requirements and other Key performance metrics.
from Wuzzuf All Jobs http://bit.ly/2AiHFZ5
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