Customer Service Representative - Logistics

Handle the domestic customers’ accounts to ensure high satisfaction level through the operation process starting from sales inquiry till the delivery of the glass. Prepare the loading plan according to the customer delivery plan and the company’s tracks availability then communicate the delivery plan to the customers, in case of CPT (Carriage Paid To) issue the sales order and delivery notes to deliver the order according to the customer schedule. Issue and revise the invoices then send them to the finance department for review to be sent it to the customer. Receive the customers’ complaints and discuss them with the customers’ complaints committee to take the proper corrective action. Analyze the customers’ consumption and help forecasting the new quantities for these customers and communicate them to the sales and customer service team. Follow up the collection to ensure that the customer is paying according to the payment terms. Review the shipping firm invoice with the loading plan to determine the shipping cost per product and per customer. Responsible for handling the customer complains file

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