Diagnose and resolve technical hardware and software issues Advise user on appropriate action Follow standard procedures for resolving windows and network issues Network infrastructure (switches, routers, Access points). Maintain and support Hardware / Software configuration: Servers, PCs, Switches, Access Points, Routers, Firewalls and storage system Install and configure computer Operating systems. Support LANs, WANs, network segments, Internet, and Intranet. Fully support, configure, maintain and upgrade networks Install and integrate new server hardware and applications Ensure network security Define network policies and procedures Specify system requirements and design solutions Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices Perform and test routine system backups and restores. Build and deploy new servers on the network as needed. Providing Remote Support for all users handling IT report Other duties may be assigned.
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