Collect all data and requirements from the clients and communicate them internally with the concerned parties. Define, formulate project scope (SOW). Plan, schedule project timelines, and manage the project progress and delivery. Project evaluation and assessment of results. Create and update the service manual (SM). Perform risk assessment and analysis to avoid any unexpected situation. Ensure that all processes (existing, new) are meeting clients’ targets and requirements. Identify the relevant KCRPs, KSPs and associated metrics required by the clients and end-user. Manage the project budget to maintain gross profit target. Act as focal point during the project implementation.
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