Responsible for handling new and existing user’s requirements (computers, printers, IP Phone). Forward technical support issues that cannot be addressed by the Help Desk to the appropriate technician. Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems, when possible from the Help Desk. Monitor Antivirus status. Monitor communication lines for main and remote sites. Responsible for following up ISPs in case of communication lines problems. Responsible for supporting Hardware and Software problems for users. Provide remote desktop support for remote users. Responsible for handling the Help desk customer service. Configure new laptops and PCs for the new employees. Responsible for ordering required supplement materials with accordance with his manager and purchasing dep. (toners, keyboards, mousse, …).
from Wuzzuf All Jobs http://bit.ly/2zu0vJp
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