Handle platform backend servers. Ensure to meet the systems availability for all the backend systems excluding planned outage. Do the daily health checks and fix problems once they appear on a server. Handle assigned Trouble Tickets (TTS) for the supported systems within SLA. Clear notification for any production problems - IR report Escalate and communicate raised issues from Vodafone UK to the 3rd line of support. Keep up to date with the new product versions and new releases. Transfer the knowledge to the new comers in the support team. Insure System Health check is done accurately Handle MIS & Reporting
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