Be in charge of running and managing the call center daily. Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Understand all organization’s products, services, procedures and guidelines and communicate same to all team members. Monitor all calls to ensure that due procedures and quality standards are strictly adhered to. Submit regular reports to management and seek new ideas and strategies to improve performance at the center. Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times. Addresses disciplinary and/or performance problems according to company policy. Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
from Wuzzuf All Jobs http://bit.ly/2CzBP4z
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