Implement the service portfolio plan for customers in the designated area. Plan and Organize the necessary Service Visits to Customers. Deliver the necessary reports to the Key accounts Manager. Prepare the annual Sales Budget for his designated area. Perform regular check ups on customers satisfaction level. Monitor and Evaluate Accounts Manager’s sales targets. Ensure that our reports / Demos / surveys / tools / activities are being delivered to the right person through the right way. Conducted business review report with high level management to recap our service portfolio to ensure growing & developing our business partnership/adding value quarterly basis. Managing the approaching & Implementation of our new swimming pool electro-chlorination system through a communicated plan for each account manager. Increase the gap with competitors by cost saving programs, tailor-made solutions, quality programs and equipment to be invested on site. Ensure product innovations are sold in the market. Organize on site advanced seminars with KA to have strong focus on the customers and improve the PR with them. Coordinate & Facilitate the customers’ dues collection. Assure the quality & consistency for Diversey products and solutions. Meeting with the high level management to ensure delivering the best service level meanwhile achieving the highest level of customer satisfaction. Clarifying the business scope & adding value between both parties. Strengthen our brand & enhance customer loyalty and advocacy. Trainer & responsible for delivery of DWOS & TTT (Diversey Way Of Selling & Train The Trainer program) to our new comers employees. Responsible for hospitality training delivery for all employees & training coordinator for the new comers training plans.
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