CRM Coordinator (Customer Relationship Management)

Handling the different complaints channels (CRM- Call Center – Chevrolet Website – Social Media- Individuals) within 48 Hours Arranging visits to customers to the Branch to solve the complaints Ensuring the root cause resolutions are done for any complaint to avoid complaints’ repetition Providing the customers with accurate information related to the company’s products and services. Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations coordinate between The Customers and Service Manger and General Motors Handling all of service requests through the service requests by customers investigate their request to solve their problems with the maximum satisfaction and according to the request service level . Contact with all Customer to inform them about campaign and arrange appointment to visit the nearest branch Contact the Customer to inform them about recall and arrange appointment to visit the nearest branch Prepare Daily reports show the No of Vehicles and follow up the rest of vehicle coordinate with Call center and Marketing Dep to manage the Operations of the Complaints Management Team, managing the relationship between Mansour and the customer Weekly reports show the process of CRM

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