Lynks is seeking a Customer Service Specialist to join our Customer Service team. A professional, customer oriented, and passionate team member who will be responsible for acting as a liaison between the company and its customers; Interacts with the customers to provide them with information to address inquiries regarding products and services; Assists with orders account questions, complaints, and other queries; Constantly and consistently exceeds the customer's expectations, and achieves Lynks' strategic objectives of providing a top class customer service and delighting our customers. Main Responsibilities: Provide Lynks' customers with all required information related to the company services with delighting our customers with a superior customer service Provide guidance in areas of professional matters as requested or needed. Apply FCR concept for all customers’ inquiries through all chat channels Handle and retain all the customers’ complaints within the SLA. Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. Follow up all customers related issues and provide timely accurate feedback to Lynks' customers and organization. Implement high-quality standards of Customer Service for customers through exceeding all KPI’s threshold. Perform standardized activities and tasks efficiently and effectively. Prioritize and achieve multiple tasks and meeting deadlines. Open and maintain customer accounts by recording and updating account information. Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
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