Hotel Booking Advisor (Based in India) -Egyptians

Clients & Payments In-House : Head Office, Branches & Implants – (Requests will be received from client) – Payment will be guaranteed by Client's Voucher External : B2B Customers – (Requests will be received from Travel Agents worldwide) - Full payment must be received before guaranteeing any service Job Description Process the booking requests received from the designated areas Handles daily correspondences and responds to inquiries and makes reservations as needed. Co-ordinate between the Clients & Supplier or Service provider to finalize the bookings. Follow up with the supplier deadlines and time limits and the same should intimate to the staff timely. Communicates reservation information to the suppliers and consultants. Processes cancellations and modifications and promptly relays this information to the suppliers and consultants. Sending special requests, waiver and VIP attention. Should finalize the waiver requests with supplier such as Cancellation charges, No show charges, early check out charges Etc., Guaranteeing some special request with suppliers such as connecting rooms, smoking rooms, handicap room , car model, Etc., Do the rate comparison offer best rates to materialize the bookings Big & Long stay bookings agent should do the negotiation with supplier and offer negotiated special rates. All the bookings Reconfirmation should be done on daily basis with valid hotel confirmation numbers. Process refunds for canceled bookings, amended bookings, short stay bookings Etc., Pre travel, such as Handle book out problems, On the road issues, such as no booking find at the time of check –in, payment issue , guest doesn’t like the hotel Etc., Post Travel such as, guest complaints, Etc All the correspondence between suppliers and clients should be handled. Inventory access channels Holidays point of sale system Suppliers and hotels contacts ( email, phone, fax, and chat) Packages folder access

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